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Merchant guide

Step-by-step tasks for running your deliveries on Chalan. Open the merchant panel at https://chalan.sarn.top/merchant after signing in at https://chalan.sarn.top/login.

1. Register and verify your account

  1. Go to https://chalan.sarn.top/register and enter your business name, owner name, email, phone, address, business type, and password.
  2. Open the verification email and click the link. If it expired, use Resend activation on the login page.
  3. Sign in — your account is Pending until a Super Admin approves it.
  4. Open Verification (/merchant/verify-nid) and upload the front of your NID, the back, a selfie holding your NID, and your NID number, then submit.
  5. Wait for the review on the platform's Merchant Reviews page. The status is shown on the same Verification page.
  6. You can create orders once your account is Active and your NID is verified.

2. Set up your business profile and pickup locations

  1. Open Business Settings (/merchant/settings).
  2. Under Business details, keep your contact information current — it appears on pickups, labels, and emails.
  3. Under Pickup locations, add each address riders should collect from. Every location is linked to a delivery city, which determines the warehouse (hub) that handles your parcels.
  4. Save. New orders can then use these locations from the pickup dropdown.

3. Create an order

  1. Go to New Order (/merchant/orders/new).
  2. Select a pickup location.
  3. Enter the recipient name and recipient phone.
  4. Choose the delivery city and type the delivery address (add a map link if you have one).
  5. Enter the parcel weight and COD amount (use 0 for prepaid parcels), plus an optional note for the rider.
  6. Press Add parcel if you want to book several parcels in the same submission — charges update live as you type.
  7. Confirm. Each parcel is created as a Pending order and appears in your Orders list.

CSV / bulk import is not available yet — the multi-parcel form is the current way to book several shipments at once.

4. Follow the order lifecycle

  1. Open Orders (/merchant/orders) and switch between the Active, Pending, In progress, Issues, and All tabs.
  2. Search by tracking code, recipient, or city, and filter by date.
  3. Click a row to open the order detail page (/merchant/orders/<code>) — it shows the status timeline, assigned riders, and proof photos.
  4. Watch for these statuses: Pending → Approved → Picked up → In warehouse → In transit → Out for delivery → Delivered, with Failed attempt, Returned, or Cancelled as the exception paths.
  5. Cancel your own order from the detail page while it is still Pending or Approved (a reason is required).

5. Share tracking with your customer

  1. Copy the public link https://chalan.sarn.top/track/&lt;code> from the order.
  2. Anyone with the link sees the live status and timeline — no account needed.
  3. Your customer can add a delivery note from that page, which the rider sees during the attempt.

6. Understand COD, fees, and your balance

  1. Delivery fee + COD fee are charged when you create the order: a platform charge equal to both fees is recorded against your balance — nothing is invoiced upfront.
  2. The COD fee is a percentage of the cash you collect (default 1%); your exact rate and all your rates are listed on Pricing (/merchant/pricing).
  3. Use the charge calculator on the Pricing page to preview the fee for a weight and COD amount before you book.
  4. When an order is marked Delivered, an earning credit of COD amount − delivery fee − COD fee is posted for it, so fees are settled out of your COD proceeds.
  5. The warehouse must still settle the COD at the hub before those funds become payable (see next section).

7. Request a payout

  1. Open Finance (/merchant/finance).
  2. Check Available for payout — these are delivered orders whose COD has been settled at the warehouse.
  3. Click Request payout, choose bKash, Nagad, Rocket, or Bank transfer, and enter the account details.
  4. Submit. Your request is created as Pending; the platform approves it (Approved) or rejects it with a reason, then marks it Paid.
  5. Track every request and its status in the Payout requests table on the same page.

8. Manage branding and announcements

  1. On Business Settings (/merchant/settings), use the Branding card to upload your logo and pick a brand colour — it is applied to your sidebar and outgoing emails.
  2. Open Inbox (/merchant/announcements) for platform announcements; unread items also appear as a dismissible banner at the top of the app.
  3. Open Account (/merchant/account) to update your name and change your password (current password + at least 8 characters).