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Chalan

Help Center

Task-by-task guides for every Chalan role, plus a FAQ covering accounts, orders, pricing, and payouts.

Merchant guide

Register and verify your business, book orders, follow deliveries, understand COD charges, and request payouts.

Rider guide

Work your pickup and delivery queues, record outcomes with proof photos, and check your cash earnings.

Admin guide

Approve merchants, orders, and payouts; manage warehouses, riders, and zone pricing; settle COD and read audit logs.

Looking for a quick answer instead? Read the FAQ, or track a parcel on the tracking page.