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Chalan
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Rider guide

How to work your pickup and delivery queues on Chalan. Sign in at https://chalan.sarn.top/login — riders land on their To-do page.

1. Start from your To-do page

  1. Open To-do (/rider). It shows the parcels waiting for you today:
    • Pickups — approved orders assigned to you at a pickup location.
    • Deliveries — parcels assigned to you that are in transit or out for delivery.
  2. Each card shows the recipient, address, and quick actions.
  3. Use Pickups (/rider/pickup) and Deliveries (/rider/delivery) for the full queues with search and date filters.

2. Work the pickup queue

  1. Open Pickups (/rider/pickup) and find an order in Approved status assigned to you.
  2. Press the pickup action to open the confirmation dialog.
  3. Capture at least one photo of the parcel at the pickup location — photos are required; the submit button stays disabled until you add one.
  4. Confirm. The order moves to Picked up, and the warehouse hub takes over from there.
  5. Pickup orders that are no longer Approved show as completed in the same list.

3. Work the delivery queue

  1. Open Deliveries (/rider/delivery) for parcels assigned to you.
  2. For a parcel in In transit, press the action to mark it Out for delivery — check the recipient and destination details, then confirm.
  3. For a parcel already Out for delivery, open the delivery attempt dialog and record the outcome:
    • Delivered — capture the proof of delivery photo (required) and confirm. The COD amount collected is recorded with the order.
    • Failed — type a note explaining why (required) and record the failure. The order becomes Failed attempt and the warehouse decides whether to reattempt or return it.
  4. The merchant and admins see the result in real time on the order.

4. Rules that apply to you

  1. You can only pick up an order that is Approved and assigned to you, and only from your own queue.
  2. You can only start a delivery that is In transit and assigned to you, and only record an outcome while it is Out for delivery.
  3. Always photograph the parcel — proof photos are mandatory at pickup and on delivery, and they protect you in disputes.
  4. Record honest failure notes; they drive the warehouse's reattempt/return decision.

5. Check your earnings and cash

  1. Open Earnings (/rider/earnings).
  2. Review Cash on hand (collected but not yet submitted), Total collected, and Total submitted.
  3. Scroll the transaction list for each Collected, Submitted, and Confirmed cash entry, with the order it belongs to and who confirmed it.
  4. Hand collected cash to your hub as instructed — the warehouse confirms submissions, and confirmed cash is what reaches merchant payouts.

6. What happens to a parcel after you collect it

  1. Your pickup moves the order to Picked up; the receiving hub marks it In warehouse.
  2. A warehouse dispatcher assigns a delivery rider and the parcel goes In transit.
  3. That rider starts the delivery (Out for delivery) and records the outcome — delivered or failed.
  4. If the parcel comes back to your hub after a failed attempt, it can be scheduled for a reattempt (back to Out for delivery) or returned to the merchant.

7. If something looks wrong

  1. The order is not in my queue — it is not assigned to you, it is in the wrong status, or your task type does not cover it. Queues only show work assigned to your rider account.
  2. The pickup button is disabled — you have not added the required parcel photo yet.
  3. I cannot record an outcome — the parcel must be marked Out for delivery first; In transit parcels only offer the "out for delivery" action.
  4. Cash totals do not match — compare the Earnings transaction list with what you handed to the hub, then raise it with your warehouse supervisor before the cash is confirmed.
  5. Nothing loads or my account is blocked — check the Inbox for announcements, then contact the platform team at support@chalan.sarn.top with your rider name.

8. Account and announcements

  1. Open Inbox (/rider/announcements) for platform announcements (also shown as a banner at the top of the app).
  2. Open Account (/rider/account) to update your name and change your password (current password + at least 8 characters).
  3. Task type (pickup, delivery, or both) and your home warehouse are set by a Super Admin when your application is approved — ask the platform team if they look wrong.